Order progress
How your order progresses
You know where things stand the whole way. Here are the stages, the timing, and what we handle versus what we need from you.
The stages
From first message to documents in your hand
- 01
You get in touch
Send the form, call us or come to the office. We usually reply within one business day.
- 02
We check the requirements
We go through the destination country's current requirements and confirm the price and schedule before we start.
- 03
You hand over the documents
Bring the documents to our Helsinki office. No appointment is needed for document drop-off or passport photos.
- 04
We deal with the authorities
We handle the embassies, DVV and the Ministry for Foreign Affairs for you. If anything needs more information, we tell you straight away.
- 05
You get the documents back
Collect them from the office free of charge, or we deliver them as agreed.
Timing
How long it takes
These are the timings that apply across services. Visa processing times are country-specific and are published on each country's own page.
- Reply to your message
- usually 1 business day
- Document Check
- 1 business day
- Apostille
- 1–2 business days
- Legalisation chain (UAE, Thailand)
- 2–3 business days
- Legalisation chain (Kuwait, Qatar)
- 1–2 weeks
We confirm the schedule before we start. Authority processing times can change, and we tell you as soon as they do.
Who does what
What we handle and what we need from you
We handle
- The destination country's current requirements
- Filling in and checking the applications
- Visits to embassies, DVV and the Ministry for Foreign Affairs
- Contacting you if an authority asks for more information
We need from you
- The original documents and your passport
- A passport photo, or we take one at the office
- Your travel dates and destination country
- An answer if an authority asks a follow-up question
Staying informed
You are not left guessing
We confirm the details before we start and contact you the moment something needs your attention.
- We confirm the total price and the schedule before we start.
- We contact you by email or phone if an authority needs more information.
- You can always call us or visit the office during opening hours.
Not sure where your order stands? Contact us.
FAQ